Agency Operations Manager

Emily Fitzgerald

Emily is the agency operations manager at 1 Bold Step. She has 15+ years of experience in marketing agency environments in both project management and operations roles. She has managed traditional and digital creative teams and led complex projects including ERP software implementations, website design & development, digital marketing & strategy and new product launches. She’s worked with companies in higher education, cybersecurity, SaaS, manufacturing, healthcare and legal documentation management.

She’s a competent, adaptable operations manager experienced in budgeting and forecasting, with solid critical thinking skills. She is passionate about driving operational excellence and committed to fostering a culture of continuous improvement. She thrives being part of a collaborative team who can count on her to be a problem solver with a good sense of humor.